Compliments and Complaints

WayAhead is committed to delivering quality customer service and effective communication with our customers and stakeholders. We realise that sometimes, despite our best efforts, people may not be satisfied with the way we have performed a service. When this happens, we rely on feedback from customers and stakeholders to identify and understand the source of dissatisfaction so we can identify and resolve the issue. WayAhead uses information gathered during the complaint process to ensure continuous improvement of its products and services.

On this page you can find the full complaints policy of WayAhead which details the complaints handling process and what you can expect.

On this page you can also lodge a formal written complaint to WayAhead. Please note that WayAhead accepts anonymous complaints and also complaints from a carer or a person selected by the complainant to lodge the complaint on their behalf.

All complaints received by WayAhead are dealt with securely and confidentiality and no current service being received by a complainant will be stopped or jeopardised by lodging a complaint.

If you want to provide WayAhead with feedback but not a formal complaint, you can also do this here.

Download our full feedback/complaints policy